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Portal ERSAR: Consumer Complaint Management Platform

Thematic Area
Water and Cities
Innovation
Location
Lisbon, Portugal
Application Areas
Water Services
Scope
Central Administration
ERSAR Portal: Consumer Complaint Management Platform

Entity

Entidade Reguladora dos Serviços de Águas e Resíduos / The Water and Waste Services Regulation Authority (ERSAR)
COORDINATOR

Description

Assessment of consumer complaints:

-Monitoring complaints and their resolution between utilities and consumers and contributing (when necessary) for their better resolution

-Periodic statistic report (public)

-Access via Internet to status information on complaint

Objectives

  • Assessment of consumer complaints
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